Privacy Policy
This privacy policy (this “Policy”) applies to St. Louis Metropolitan Taxicab Commission (MTC). MTC is responsible for the processing of your personal information (also referred to as personal data) when you interact with our website, www.stl-taxi.com (the “Website”), our services, our office, our employees for business and business purposes, and any other sites, products, or services under our control where this Policy is displayed. You may contact us at any time via the methods described below. This Policy describes how MTC collects, uses, and shares the personal information you provide. It also describes the choices available to you regarding our use of your personal information as well as your rights in determining what we do with the information that we collect or hold about you, and how you can access and update this information.
We value your privacy, and we make this Policy easily accessible throughout this Website to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to understand fully our policies surrounding the attainment and use of that information.
Information We Collect Directly from You
You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our licensing, inspections or permitting services.
When you apply for an MTC driver’s license, create an account for a company, request to receive our emails or texts, use our Website to contact us, fill out a form, we may collect information from you, including your name, email address, telephone number, mailing address, payment information (debit and credit card information, social security number (US citizens and residents only), voice recording, photographs, and date of birth as well as driver’s license information.
If you apply or request to be one of our licensees or registered companies, we may collect additional information about you including the company you represent and your job title.
While you visit or use our Websites and services, certain information, including personal information, is automatically collected about your use of the Website and services. Please refer to the Log Files, Cookies, and Other Tracking Technologies section in this Policy below.
Please be aware that our Website includes links to other sites whose privacy practices may differ from those of MTC. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from third parties, while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not to MTC.
Our Website includes social media features, such as the Facebook “like” button. These features may collect your IP address and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third-party providing it.
Information We May Collect from Other Sources
We may collect or obtain information about you that you chose to make public, including via social media networks, and other public communities, chats, or forums.
We will use this information where you have provided your consent to the third-party or to MTC, or where MTC has a legitimate interest in using your information to license you with the service requested. Including but not limited to the Missouri State Highway Patrol and the FBI.
We will combine this information with personal information provided by you, to identify whether you are eligible for licensing and to improve the accuracy of our records.
How We Use Your Personal Information
The personal information we collect allows us to license drivers, companies and permit vehicles and provide the services you request from us.
We may use the provided information for direct marketing purposes, such as to inform and communicate with you about relevant products and services, or to inform you that your MTC license is about to expire or in changes to the licensing and rules. We provide Website users the opportunity to receive communications from us, including a periodic newsletter, product promotions, polls, surveys, and any other information that we believe may be pertinent to you. You may opt out of receiving any, non-service related communications by submitting a privacy request using our Privacy Request Form below, by clicking on the ‘unsubscribe’ link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
If you fill out a survey or form, file a complaint, or provide us with personal information, we use this information to investigate complaints, to monitor site traffic or personalize this Website, and to send replies..
If you contact our MTC office, we will use the information you provide us for assisting you with your requests, for quality assurance purposes and to enhance our products and services.
MTC uses information voluntarily given by our users to enhance their experience on this Website, whether to provide interactive or personalized elements on the Websites, or to better prepare future content based on the interests of our users.
For United States citizens and residents only, with your consent, we may share your information with The Missouri State Highway Patrol and the FBI or other local governments to allow them to verify eligibility for licensing and permitting reasons only
Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.
Log Files, Cookies, and Other Tracking Technologies
This Website utilizes industry standard analytics packages that automatically gathers limited information on Website users and stores this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for Website administration, as well as for analysis of Website usage and trends.
MTC collects user traffic usage characteristics throughout its Website. However, we do not correlate this data with individual user information. MTC may analyze usage statistics according to a user’s domain name, browser type, and Multipurpose Internet Mail Extensions (MIME) type by reading this information from data contained in the user’s browser.
MTC may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this Website most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
MTC utilizes technologies such as cookies, beacons, tags, and scripts. MTC may use these technologies in analyzing trends, administering this Website, tracking users’ movements around this Website, and gathering demographic information about our Website users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.
We use cookies for our web site, to remember users’ settings (e.g., language preference), to enable us to track and target the interests of our users to enhance the overall experience of using this Website, and to authenticate users. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this Website, but your ability to use some features or areas of this Website, such as our blogs, polls, and surveys, may be limited.
We utilize a third-party service provider to understand better our Website users’ needs and to optimize this service and experience. This technology helps us to understand better our users’ experience and this enables us to build and maintain our service with user feedback. This third-party service provider uses cookies and other technologies to collect data on your behavior and your devices (in particular device’s IP address captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). This third-party service provider stores this information in a pseudonymized user profile. Neither the third-party service provider nor we will use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the third-party service provider’s storing of data about your usage of our Website and third-party service provider use of tracking cookies on other websites by enabling the Do Not Track header in your browser.
We do not use a third-party service provider to manage our advertising on other Websites..
We use “local storage”, such as HTML5, to store content information and preferences. Third parties that provide certain features on this Website, also use local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Your Rights and Choices around your Data
You may request to update, correct, access, or delete your personal information, or to know whether we hold any of your personal information. You may request restrictions, temporarily or permanently, on our processing of some or all personal information about you. To request a copy of the personal information we have collected about you, or to request that your information be deleted, or to submit any other privacy request, please contact us by using our contact for or calling the office at 314-535-7700 Monday thru Friday from 7:30am to 3:30pm.
You also may make your request by postal mail at the address/phone number indicated in the contact information below.
We will respond to your request within thirty (30) days, or as required by applicable laws. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
· Opt-out of personal information processing for targeted advertising and sales.
· Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
· Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please use our contact form, to appeal a decision regarding a consumer rights request please contact us at Info@stl-taxi.com.
Protection of Personal Information
We have implemented commercially reasonable technical and organizational safeguards to appropriately protect your personal information against accidental, unauthorized, or unlawful access, use, loss, destruction, or damage. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.
Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal. If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us immediately as described in this Policy.
With respect to personal data received or transferred pursuant to the DPF, Otter is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, MTC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our office at 314-535-7700 or contact us at Info@stl-taxi.com
Changes to This Policy
We may update this privacy notice and its last updated date to reflect changes to our data governance practices. If we make any material changes, we will notify you by means of a notice on this Website or by an email to your email address on file prior to the change becoming effective. We encourage you to review periodically this page for the latest information on our privacy practices.
Contact Details
If you have any questions or concerns regarding this Policy, or you wish to contact us by postal mail, our contact information is as follows:
St. Lous Metropolitan Taxicab Commission
200 Fabricator Dr
Fenton, Mo 63026
314-535-7700
314-531-7603 Fax
This Policy was last updated on February 11, 2025.